Terms and Conditions – Mirello

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Welcome to Mirello. By accessing and using this website (mirello.es) and making a purchase, you accept the following Terms and Conditions. We recommend that you read them carefully before placing an order.

1. Company information

This website is operated by FHR-Solutions, with its address at Fascinatio Boulevard 216, 3065 WB Rotterdam, registered under 87956063. You can contact us at support@mirello.com.

2. Acceptance of the terms

By using this website, you confirm that you are at least 18 years old, or that you have the consent of a legal guardian, and that you agree to be bound by these Terms and Conditions and by our Privacy Policy.

3. Products

Mirello offers barefoot / natural comfort footwear. We strive to represent the colours, materials and features of our products as accurately as possible, but we do not guarantee that the images shown on screen exactly reflect the physical product due to screen and lighting variations.

We reserve the right to modify, discontinue or limit the availability of any product without prior notice.

4. Prices and taxes

All prices are shown in euros (€) and include applicable VAT, unless otherwise stated. We reserve the right to change prices at any time, without affecting orders already confirmed.

5. Orders and payment

When you place an order, you will receive a confirmation by email. This confirmation does not mean the order has been accepted, only that it has been registered; acceptance occurs when the order is processed and shipped.

We reserve the right to refuse or cancel any order for reasons such as stock availability, errors in the price or product description, or suspected fraud.

We accept the payment methods indicated during checkout. All payments are processed securely through third-party providers.

6. Shipping

See our Shipping Policy for coverage areas, costs and estimated delivery times.

7. Returns and exchanges

See our Return Policy for the period, conditions and procedure for returns and exchanges.

As a consumer in the European Union, you also have the statutory right of withdrawal of 14 calendar days from receipt of the product, in accordance with European consumer protection regulations, without needing to give a reason.

8. Intellectual property

All content on this website — including texts, images, logos, designs and graphic elements — is the property of Mirello or its licensors and is protected by applicable intellectual property laws. Reproduction, distribution or use without prior written authorisation is prohibited.

9. User accounts

If you create an account on our site, you are responsible for keeping your login credentials confidential and for all activity carried out under your account. Notify us immediately of any unauthorised use.

10. Permitted use of the site

By using this website, you agree not to:

Use the site for illegal or unauthorised purposes
Attempt to gain unauthorised access to Mirello systems or data
Post or transmit defamatory, offensive or fraudulent content
Interfere with the normal operation of the site

11. Limitation of liability

To the extent permitted by law, Mirello will not be liable for indirect, incidental or consequential damages arising from the use of, or inability to use, this website or our products, except in cases of wilful misconduct or gross negligence.

Nothing in these terms limits the rights you have as a consumer under applicable law.

12. Third-party links

This site may contain links to third-party websites. Mirello is not responsible for the content, policies or practices of those sites.

13. Changes to the terms

We reserve the right to modify these Terms and Conditions at any time. Changes take effect from their publication on this page. We recommend reviewing this page periodically.

14. Governing law and jurisdiction

These Terms and Conditions are governed by the laws of [Netherlands / Spain — to be confirmed], without prejudice to any mandatory consumer protection provisions of the country of habitual residence of the customer where the customer is a resident of the European Union.

Any dispute that cannot be resolved amicably will be submitted to the competent courts in accordance with the applicable consumer protection regulations.